Frequently Asked Questions

1. Orders & Shipping

📦 When will my order ship?
We process orders within 2-3 business days. Shipping times vary based on location, but you can expect your order within 5-10 business days.

🚚 Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times will be calculated at checkout.

🔍 How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Check your inbox or spam folder!

2. Returns & Exchanges

📜 What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items. Customized or digital products are non-refundable.

🔄 How do I start a return or exchange?
Email us at coven@witchatheart.com with your order number and reason for return. Customers are responsible for return shipping costs unless the item is defective.

3. Products & Magickal Tools

✨ How do I cleanse and charge my crystals?
You can cleanse them with moonlight, smoke cleansing, or salt baths. Charging can be done under the full moon or with selenite.

🌙 Are your products ethically sourced?
Yes! We take great care in ensuring our crystals, herbs, and spiritual tools are responsibly sourced.

4. Subscription Boxes

📦 How do your subscription boxes work?
Our monthly boxes include a curated selection of magickal tools, jewelry, and décor. Subscribe and receive a surprise every month!

🔄 Can I cancel my subscription?
Yes, you can cancel anytime before your next billing cycle through your account settings.

5. Contact & Support

💌 How can I contact you?
Reach out via our Contact Us page or email us at coven@witchatheart.com. We aim to reply within 24-48 hours.